Reputation Management : TripAdvisor
Reputation Management play key role in acquiring guest for hotel. With Hotel’s effective TripAdvisor management response system to manage positive and negative reviews demonstrate hotel is listening to customer and taking service note on all reviews.
In a December 2013 survey, 77% of respondents said that seeing a hotel Management Response makes them believe that the hotel cares more about its guests. Over 60% of survey respondents also said that seeing a Management Response generally makes them more likely to book
Guest Survey at Hotel via Online Form
Online survey is integral part of hospitality industry, Happy guest is your best salesperson for brand and service advocacy. So it is important to provide right tools and right place to express their experience. It’s widely recognised that the most trusted form of advertising is word-of-mouth recommendations from friends and family.
We have encouraged hotelier to install a online survey form to quick and effectively actio for ensure that your brand provided the best experience possible. Surveys are an essential quality assurance, feedback and evaluation tool for every aspect of your hospitality and travel service and company – and we’re here to help you get started.